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How much does shipping cost?
Orders are shipped via USPS, UPS or DHL depending on destination and the shipping rate varies by weight and/or country. We offer FREE Shipping when you spend $150.00 or more.
Local Pick Up is offered for orders only in NYC. All video game consoles at the moment are ONLY for pick up. We do not offer shipping on consoles.
For customers outside of the US, international shipping fee will be calculated at check out via the carrier.
When will my order arrive?
Please allow approximately 1-2 Business days for your items to be processed and shipped, unless it is a pre-order in which we will notify you on an ETA, and 3-5 business days for delivery.
For international delivery please allow 7-10 Business days.
If you have an order for PICK UP. you order will be ready for pick up in appx 24hrs. Please have your order confirmation and ID ready to show when you pick up at our store.
I changed my mind. Can I get a refund or make an exchange?
At this time we do not offer exchanges. You can however return for a full refund at your expense . Before shipping the items back to us please email us at email@example.com with your order number to request a return form with mailing address to ship back. You have 7 days to return the items after it has been delivered.
Can I contact you directly with any questions?
Please email firstname.lastname@example.org with any questions regarding your order.
I do not live in the USA can I order online?
Yes we do offer international shipping and shipping cost to your country will be calculated at check out.